Improve the quality, consistency, and ROI of IT services

Our Advisory Expertise Tailored for you accelerates Your Digital Transformation

Overview

Cloudstrats offers a wide range of ITSM consulting and implementation services. We help companies tune their IT processes in line with their business needs.

What sets SWC apart from other IT providers is our experience in all areas of ITSM. Backed by a team of ITIL-certified subject matter experts, our services are designed to go beyond basic back-end support. We take a holistic approach to IT managed Services by assessing your current state and providing recommendations on how to leverage the right people, processes and technology to achieve a more comprehensive and desirable solution.

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Our Approach?

Discover

  • Assess current processes, identify bottlenecks and recommend best practices
  • Identify resources and opportunities to improve current operations

Design

  • Design documents, guidelines & principles for ITSM processes
  • Set practical SLA’s which can be enforced, ultimately improving turn around time.
  • Strategize IT service delivery

Strategize

  • Create a strategy with your long term business goals, focus on measurable outcomes.
  • Design processes for better service management.
  • Implement IT compliance and regulatory standards.
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Automation

Robotic Process Automation, ML & AI

Cybersecurity

Managed Security That Embraces Cloud

Analytics

Discover, Analyse, and Resolve with AI